Achieving Clinical Excellence: Becoming Feedback Informed in Human Service Practice

We all know that some workers form better alliances and achieve better outcomes than others—it’s why we read professional articles, seek supervision from gifted practitioners, and attend workshops facilitated by those whose work we admire.  What is it that makes some of us better than the rest of us?

In this practice-based workshop, Julie will review the research and literature on therapy outcomes, highlighting what we now know the most effective helpers do—and how they do it. Participants will be introduced to Feedback Informed Treatment and the use of the Outcome Rating Scale and Session Rating Scale as engagement tools that further the therapeutic alliance and monitor outcomes.

Any human service worker including social workers, psychologists, mental health workers, youth workers, and family workers (etc.) will benefit from this workshop.  Small group discussion, practice activities, review of outcome literature and research will be enhanced by viewing video of therapy sessions in which the measures are used to inform practice and center clients’ voices in the work.  This is for people who want to focus on what works in therapy


Participants will:

  1. Learn the research foundations of psychotherapy outcomes, the therapeutic alliance, expert performance, and outcome monitoring;
  2. Describe the factors that contribute to successful treatment regardless of the treatment model used;
  3. Learn to use an evidence-based system of monitoring outcome and alliance through the use of feedback in order to improve effectiveness;
  4. Identify strategies for engaging in deliberate practice in order to improve their clinical expertise.
  5. Identify specific areas for improvement of clinical effectiveness.

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